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F.A.Q.
Contact Us
Frequently Asked Questions
Deliveries
Please refer to our
Delivery Policy
Returns
Please refer to our
Returns Policy
Ordering
About our prices
All prices listed on the site include UK VAT
We only deliver to the United Kingdom this includes England, Scotland, Wales, Northern Ireland, Isle of Man, and the Channel Isles.
What types of payment do you accept?
We accept payment by credit/debit cards or PayPal. We do not accept payment by cheque or postal order.
Do you have a price match policy?
No. We do not have a price match policy.
Do you take telephone orders?
No. Unfortunately, we are unable to take telephone orders.
Your Account
How do I create an account
You will be given option to create a new account when you place an order or go to
My Account
.
How do I change my password?
Logon to your account. Once you are logged on, under
Account Settings
you will find the option
Change Password
.
What do I do if I've forgotten my password?
If you have forgotten your password, make sure you are not log on, then click on the
My Account
at the top of the page. This will take you to the logon page. Click
Forgotten your password?
and follow the instructions there.
How do I change my Email address?
Logon to your Account. Once you are logged on, under
Account Settings
you will find the option
Change Email Address
.
Where's my stuff, how do I track my orders?
Logon to your account.
Outstanding Orders
or
View All Orders
will show your order details.
About Us
Who are you?
The Outdoorist is owned and operated by Online Commerce Ltd., a UK registered company.
To contact Online Commerce Ltd. you can write to
Online Commerce Ltd.
1 A P Ellis Road
Upper Rissington
Cheltenham
GL54 2QB
NOTE: This is not a return address. If you need to return an item please refer to our
Return Policy